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Hello, Welcome to Pia Anthony's!

Below you will find our policies and guidelines that we have put in place. We understand life happens, but these will  ensure that we can continue to deliver an elevated service experience tailored to each guest. Thank you for understanding! Warm regards, the staff at Pia Anthony's

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Policies & Guidelines  

APPOINTMENT TIMING

The salon is busy and we all do our best to get everyone out in a timely manner, however, color services take time. The thicker and longer the hair, the more time it takes to achieve your goals. We do not cut corners and we take pride in our craft. Please make sure when you are booking your color services that you are not in a rush, otherwise you will have to be rescheduled. This also applies to trying to be squeezed in, as it is not fair to you or the client we are trying to squeeze you in with. Please try to book your next appointments at checkout to ensure you are accommodated. 

CANCELLATION POLICY

Due to our high traffic booking, we do require a 24 hour notice if you need to cancel or reschedule your appointment. All no-show appointments will be charged 100% of the total services booked. Any appointment cancellation that is made less than 24 hours will be charged 50% of the total services booked. 

LATE ARRIVALS 

Punctuality is key to keeping our schedules on track. If you feel that you are going to be more than 15 minutes late, please call us so we can attempt to assist you or reschedule your appointment. If you do not call the salon, it will be considered a no show and you will be charged accordingly. Please don't reach out to your service provider. 

SERVICE GUARANTEE & REFUNDS

We pride ourselves in satisfying our guests.  If you're not 100% thrilled with your service, please reach out to Rena at 475.522.1696 within the first 48 hours of your service so we can make any necessary adjustments. We do not offer refunds for any services rendered. 

RIGHT TO REFUSE SERVICE 

Our salon team reserves the right to refuse any service that we feel is going to damage your hair in anyway possible. Healthy hair is always our top priority. 

PRICE INCREASE

Service prices are subject to change at any time based upon hair density and product usage. 

CHILD POLICY

We would like to encourage parents to visit the salon without their children unless your child has an appointment. We also would like to encourage scheduling children's hair appointments separate from parents so that children are not unattended during the parents appointments. This will help ensure a safe environment for all. There are chemicals, sharp tools, and 450 degree irons all over the salon and we would hate to see any accidents happen. 

Your Radiance is Our Philosophy 

(475) 522-1696 

© 2025 by Pia Anthony's Atelier. 

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